Auramart Technology Private Limited
Registered Office: CP II, RIICO Housing Colony, Jaipur, Rajasthan, India
Website: auramarts.in
Effective Date: 25 April 2026
Auramart Technology Private Limited (“Auramart”, “Company”, “we”, “our”, or “us”) values customer satisfaction and strives to provide a secure, transparent, and reliable online shopping experience through its e-commerce platform auramarts.in.
This Refund Policy describes the terms and conditions under which refunds, returns, and cancellations shall be processed for purchases made on our website, mobile interface, or through any authorized Auramart sales channels.
By placing an order with Auramart, the customer acknowledges and agrees to be legally bound by the terms of this Refund Policy.
Auramart offers a Seven (7) Calendar Days Refund Eligibility Period from the date of successful delivery of the product to the customer.
Customers may request a refund only if the refund request is raised within this 7-day period and the request satisfies the refund eligibility conditions stated herein.
Any request raised after expiry of seven (7) calendar days from the delivery date shall be deemed automatically rejected.
Refund shall be considered only under the following valid circumstances:
If the customer receives a physically damaged, broken, leaking, or tampered parcel.
If the delivered item does not match the product ordered in terms of size, model, brand, quantity, or specifications.
If one or more paid items are missing from the package.
If the product contains a genuine manufacturing defect or is non-functional upon delivery.
If payment is debited more than once for the same order or charged despite order failure.
If the customer requests cancellation before order dispatch confirmation.
To ensure fairness and fraud prevention, Auramart shall process refund claims only when the customer provides:
Important:
Without a proper unboxing video recorded at the time of opening the sealed package, Auramart reserves full right to reject claims relating to damage, wrong item, or missing product.
Refunds shall not be issued in the following cases:
Auramart reserves the sole and final authority to determine whether a product qualifies for refund.
Once a refund request is received:
If the returned product fails QC verification, refund may be rejected and the same product may be re-shipped to the customer.
Upon successful approval of refund:
Approved refunds will be credited to the original payment method with in 7 days
However, actual bank reflection may vary depending on:
Auramart shall not be liable for delays caused by banking institutions after refund initiation.
Auramart may deduct the following where applicable:
The exact deduction amount shall be communicated to the customer prior to refund approval wherever necessary.
Customers may cancel orders only before dispatch confirmation.
Once the order has been packed, manifested, or handed over to courier partner, cancellation may not be possible and the order shall be governed only by this Refund Policy.
Auramart reserves the right to cancel any suspicious, high-risk, or unverifiable order at its discretion.
Auramart maintains a strict anti-fraud monitoring mechanism.
Refund claims may be permanently rejected if:
In such cases Auramart may blacklist the customer account, shipping address, mobile number, IP address, or payment credentials from future transactions.
Auramart Technology Private Limited shall not be liable beyond the actual invoice value paid by the customer for the disputed product.
No indirect, consequential, incidental, business, emotional, or financial damages shall be payable under any refund dispute.
All refund requests must be submitted officially through:
support@auramarts.in
Auramart Technology Private Limited
CP II, RIICO Housing Colony, Jaipur, Rajasthan, India
Please mention subject line as:
“Refund Request – Order ID ______”
Auramart Technology Private Limited reserves the sole, independent, and final right to approve, partially approve, hold, investigate, or reject any refund request based on internal verification, logistics report, payment gateway confirmation, and QC inspection.
The Company’s decision in refund matters shall be final and binding.
Auramart may update, modify, or revise this Refund Policy at any time without prior notice. Customers are advised to review this page periodically before making purchases.
