Auramart Technology Private Limited
Registered Office: CP II, RIICO Housing Colony, Jaipur, Rajasthan, India
Website: auramarts.in
Effective Date: 25 April 2026
Auramart Technology Private Limited (“Auramart”, “Company”, “we”, “our”, or “us”) is committed to ensuring customer satisfaction by delivering quality products through its online marketplace auramarts.in.
This Return Policy governs the terms, eligibility, procedure, verification, and limitations applicable to the return of products purchased through our website, mobile interface, or any official Auramart sales platform.
By placing an order on Auramart, the customer acknowledges that they have read, understood, and agreed to this Return Policy.
Customers are eligible to raise a return request within Seven (7) Calendar Days from the date of successful delivery of the order.
Any return request initiated after the expiry of seven days from the delivery date shall not be accepted unless specifically approved by Auramart under exceptional circumstances.
Return requests shall only be considered under the following circumstances:
If the parcel or product is physically damaged, broken, torn, leaking, defective, or tampered at the time of delivery.
If the customer receives an item different from what was ordered, including variation in model, size, quantity, or specifications.
If accessories, components, manuals, or ordered units are missing from the package.
If the product is non-functional or contains a clear manufacturing defect immediately upon opening.
If the delivered item materially differs from the product description displayed on Auramart website.
For successful acceptance of any return request, customer must ensure:
Auramart reserves the right to reject any return request where mandatory evidence is not furnished.
The following situations/products shall not qualify for return:
This structure is consistent with common ecommerce exclusion practice where used, customized, consumable, and customer-remorse items are generally restricted from return.
Customers may initiate a return by contacting Auramart Customer Support with:
support@auramarts.in
Return Request – Order ID ______
Upon receiving the return request:
Auramart may request additional photos, customer declaration, or courier evidence during investigation.
Depending upon customer location and courier serviceability:
Auramart may arrange pickup through logistics partner.
Customer may be requested to self-ship the product to Auramart return address.
Courier reimbursement, if applicable, shall be processed only after prior written approval and courier invoice submission.
Every returned item is subject to strict inspection for:
If the returned item fails Auramart QC standards, the return claim may be rejected and the same item may be re-dispatched to the customer.
The Company’s quality inspection report shall be treated as final and binding.
Upon successful approval of returned goods, Auramart may at its sole discretion provide:
Mode of settlement shall depend on stock availability, issue type, and internal assessment.
Auramart follows a zero-tolerance anti-fraud policy.
Return requests may be denied in cases of:
Auramart reserves the right to permanently block such customer accounts and pursue legal remedies where necessary.
Auramart Technology Private Limited reserves the independent and unconditional right to:
any return request based on submitted evidence, logistics confirmation, and warehouse QC verification.
The Company’s decision regarding return eligibility shall remain final.
Auramart Technology Private Limited
CP II, RIICO Housing Colony, Jaipur, Rajasthan, India
Website: auramarts.in
Email: support@auramarts.in
Auramart reserves the right to revise, amend, or update this Return Policy at any time without prior notice. Customers are advised to review the latest version before making purchases.
